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Frequently Asked Questions
Find quick answers to common questions about our casino reviews and services.
We use a comprehensive 100-point scoring system that evaluates game selection, bonuses, security, customer support, banking options, and overall user experience. Our AI-powered analysis combined with human expertise ensures accurate and unbiased ratings.
Yes, absolutely. While we earn commissions from some casino partnerships, our review scores and recommendations are never influenced by payments or business relationships. Our methodology is completely transparent and consistent across all casinos.
Our AI system monitors casinos 24/7 for changes in bonuses, terms, and services. Reviews are updated immediately for major changes, with comprehensive manual reviews conducted every 3 months to ensure accuracy.
A good bonus offer combines reasonable wagering requirements (preferably under 35x), fair terms and conditions, a decent bonus amount, and clear eligibility criteria. We also consider the time limit for using the bonus and game restrictions.
Yes, we negotiate exclusive bonuses with many casinos to provide our users with better offers than what’s publicly available. These exclusive deals are clearly marked in our reviews and bonus sections.
We can provide guidance on resolving disputes and direct you to the appropriate regulatory bodies. While we can’t mediate directly, we’ll help you understand your options and connect you with relevant authorities or ADR services.
Yes, we welcome new casino submissions from both operators and players. Contact us with details about the casino and we’ll add it to our review queue. All submissions go through our standard evaluation process.
We appreciate feedback from our users. You can contact us through our contact form with specific suggestions or corrections. If you have evidence of changes at a casino, we’ll investigate and update our review accordingly.
We recommend payment methods that offer good security, reasonable fees, and fast processing times. E-wallets like PayPal, Skrill, and Neteller are often the fastest, while credit cards offer good fraud protection. Always check the casino’s specific terms for each method.
Mobile compatibility is crucial because over 60% of online gambling now happens on mobile devices. A good mobile experience includes responsive design, touch-friendly interfaces, fast loading times, and access to all key features and games.
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